Refund policy

Return Policy

At Aura Jewelry, we take pride in offering high-quality, unique, and trendy 925 sterling silver jewelry. To maintain the integrity and hygiene of our products, we have a strict return policy as outlined below:

Return Eligibility
Returns must be requested and shipped back within 5 days of receiving your order.
Items must be unopened, unused, and in their original packaging. Any signs of wear, tampering, or damage will result in the return being rejected.

How to Request a Return
Email us at aurajewelry.service@gmail.com with your order number and reason for return.

If approved, you will receive instructions on how to return your item.

Return Shipping
Customers are responsible for all return shipping costs. We do not provide return labels.

We recommend using a tracked shipping method, as we are not responsible for lost or undelivered returns.

Non-Returnable Items
Opened or used jewelry (for hygiene reasons).
Final sale or promotional items.

Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, a refund will be issued to your original payment method, excluding any shipping fees.

We appreciate your understanding and cooperation in maintaining the quality of our jewelry. If you have any questions, feel free to reach out at aurajewelry.service@gmail.com.